TITLE
The Mayor and City Council shall discuss and possibly take action on a pilot program changing the hours of City Hall service. Discussion and Action.
AGENDA ITEM DESCRIPTION
Customers who need to visit City Hall often work full-time jobs themselves, and commute to work, making it difficult to reach City Hall during the traditional 8 a.m. to 5 p.m. office hours.
There are a number of different work schedules being used by staff working for the City of Maricopa. Most public safety functions are provided 24-hours a day, every day of the year, and adjust the work schedules of staff to make this possible in an efficient manner. This means that most do not work the traditional 8 a.m. to 5 p.m., five-day-a-week schedule.
Work functions other than those of public safety have adopted a variety of different schedules over the past years. Some work the traditional 8-hour day, five days a week. Other offices work four 10-hour days, or complete their 80-hours in nine days rather than ten. The result is a hodge-podge of varying schedules, raising questions about fairness, and some confusion when trying to plan meetings.
Customers who need to visit City Hall often work full-time jobs themselves, and commute to work, making it difficult to reach City Hall during the traditional 8 a.m. to 5 p.m. office hours. Over the past few years, many cities have recognized this and changed their office hours to provide two additional hours of customer service each day, opening for customers at 7 a.m. and closing at 6 p.m. In order to keep this extension of customer service hours revenue neutral in their salary budget, these cities close the entire day on Friday.
In Arizona, the cities that now operate their city halls on a 4-10 schedule are Avondale, Buckeye, Cave Creek, Chino Valley, Clarkdale, Eager, Eloy, Fountain Hills, Gilbert, Mesa, Peoria, Pinetop-Lakeside, Prescott Valley, Queen Creek, Surprise, Wickenburg, and Yuma. Numerous other cities around the country also...
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